Encountering difficulties when attempting to download your certificate can be frustrating. Here are several steps to help resolve this issue:
- Correct Website: Ensure you are accessing the appropriate website. For instance, students directed to the Boat-Ed website via Transport Canada's Exam server might actually need to visit a different course site.
- Complete All Requirements: Confirm that you have finished all course materials, including quizzes and the final exam.
- Log Out and Back In: Sometimes, simply logging out of your course and then logging back in can trigger the certificate to process correctly.
- Clear Cookies and Cache: Clearing your browser's cookies and cache can remove corrupt data that might hinder the download process.
- Browser Compatibility: Our systems are optimized for Chrome and Firefox. If you're using a different browser and experiencing issues, switching to one of these may improve functionality.
- Device Memory: If the download begins but fails to complete, consider switching to a device with more available memory or free up space on your current device.
By following these steps, you can address common obstacles that may prevent your certificate from downloading properly.